Shipping
How much is shipping?
It’s free within Australia! Depending on where you live, we use Aramex or Australia Post to get your box safely to your front door. See below for delivery times.
Contact us at hello@winesoftasmania.com.au for a quote to deliver to New Zealand and the rest of the world. Minimum order of 12 bottles for all international shipping. Based in Singapore? Check out 5Somewhere to purchase a select range of wines featured in our Wines of Tasmania boxes.
How long will it take to arrive?
Unless you’re in Tassie, your wine should arrive within 5-10 working days from the day it is dispatched, depending on where you live. Should you wish to have your wine box send Express Post, please contact us via phone or email and we arrange it for a small fee.
Tasmania > 1-2 working days
Major mainland cities > 5-7 working days
Regional areas > 6-10 working days
Perth > 9-12 working days
These times are estimated and can change without notice.
When you subscribe, your first wine box will be dispatched within 48 hours. Subsequent boxes will then be billed on the same date as the one you signed up on. Our wine selections change around the 10th of the month.
Do I need to sign for my delivery?
Deliveries require a signature upon delivery unless you have provided authorisation to leave in a safe place. However, if the courier driver deems that it is not safe to leave the package unattended, a calling card will be left with instructions for how to collect. Under Tasmanian liquor licence regulations, wine cannot be sold or delivered to a person under the age of 18.
Do you ship internationally?
Yes. We can deliver almost anywhere. Contact us for a quote at hello@winesoftasmania.com.au. All international orders require a minimum order of 12 bottles.
Based in Singapore? Check out 5Somewhere to purchase a select and rotating range of wines featured in our Wines of Tasmania boxes.
Refunds
What is your refund/returns policy?
Wines of Tasmania is all about introducing fine wine lovers to Tasmania’s best boutique wines. All of our wines are carefully chosen through a blind-taste by a panel of wine industry experts. Wines chosen are usually of a traditional style, but we will occasionally include natural wines. As the majority of the wines are under stelvin cap, they are not at risk of being cork tainted.
Should you discover that a wine we’ve sent is not up to your expectations, please let us know. We want you to be tasting Tasmania’s finest wines so will provide a credit, refund, or replacement bottle of equivalent value in your next subscription box.
How can I get in touch?
Have a question? Got a problem with your subscription? You can reach out to us at hello@winesoftasmania.com.au contact us via our Facebook or Instagram pages, or call or sms 0493 181 671 and our dedicated customer service team will be more than happy to assist you.