More questions?
General
What is Wines of Tasmania?
Wines of Tasmania is a locally-owned business formed through a collaboration of Tasmanian wine industry families who were determined to find a new way to give wine lovers access to high-end, premium and hard-to-find wine, from every corner of the State. The catalyst for this innovative approach was during the 2020 pandemic when the border to Tasmania was closed, travel restrictions set in, and the cellar door experience ceased overnight. We are wine industry people with an unprecedented depth of experience and knowledge to know with certainty what wines are exceptional. There’s no guesswork because our panel of blind-tasters grow, make and taste wine, for a living. Our subscribers therefore receive an expertly-curated selection of the finest Tasmanian wines, each month.
Where are you based?
We operate our online business from Launceston, Tasmania. Launceston is in the north of Tasmania, approximately three hours drive from Hobart. Tasmania is Australia’s only island state and is located south of Victoria. Tasmania has a unique cool climate. perfect for particular wine varieties including Pinot Noir, Chardonnay and Riesling. Tasmanian Sparkling wine is world-renowned, rivaling Champagne in France to produce some of the world’s most award-winning sparkling wines.
Where does the wine come from?
The wines chosen are from Tasmania’s top family-owned wine producers who own, grow and make wine locally in Tasmania. We are dedicated to supporting smaller boutique wine brands who strive to make the finest quality wine from across Tasmania’s diverse sub-wine regions.
Subscriptions
What is involved with a subscription to Wines of Tasmania?
Depending on what subscription you’ve chosen (Red, White, Sparkling, Mix-3, Mix-6), and how often you want it (every month, every two, or every three), you will receive a beautifully packaged box of Tasmania’s rarest and most sought-after wines. Each month we curate a new selection of wines that have been sourced from the best boutique wine producers in Tasmania. If you’re not scheduled to receive a box that month, you will have to wait till your monthly cycle rolls around to receive the latest selection. No pressure though, if you change your mind, you can cancel at any time.
When do I get my wine?
When you subscribe, your first wine box will be dispatched within 48 hours. The first of our new monthly shipments starts around the 16th of the month. So depending on when you’re charged, you can expect it to arrive within approximately five to seven working days, unless you’re in a regional area, which can take up to 10 working days.
Delivery times can sometimes change without notice. We understand the inconvenience this causes but have good systems in place to track where your box may be. Should you have concerns about the delivery status of your box please contact us in the first instance.
Please keep this in mind as you enter your address for where you’ll be to sign for your delivery in week, to a fortnight’s time. If you need to change your address temporarily (gift it to a friend?), just send us an email with the details.
How do I know what wine I am getting?
Around the 10th of each month, our shop is updated to reflect the new monthly boxes that have landed. If you’re already a subscriber, we’ll send you an email around that time letting you know what’s coming. That month’s box is then shipped to our subscribers around the 16th of the month. That monthly selection is then available until the 10th of the next month for new subscribers unless stock runs out.
Can I buy it as a gift, or one-off?
Yes, both our Gift boxes and Subscription Boxes (pending stock availability that month) are available to buy as a one-off purchase. (Our subscribers are otherwise guaranteed to get that month’s selection.)
Should you wish to purchase several boxes, to multiple addresses, please email hello@winesoftasmania.com.au.
Shipping
How much is shipping?
It’s free within Australia! Depending on where you live, we use Aramex or Australia Post to get your box safely to your front door. See below for delivery times.
Contact us at hello@winesoftasmania.com.au for a quote to deliver to New Zealand and the rest of the world. Minimum order of 12 bottles for all international shipping. Based in Singapore? Check out 5Somewhere to purchase a select range of wines featured in our Wines of Tasmania boxes.
How long will it take to arrive?
Unless you’re in Tassie, your wine should arrive within 5-10 working days from the day it is dispatched, depending on where you live. Should you wish to have your wine box send Express Post, please contact us via phone or email and we arrange it for a small fee.
Tasmania > 1-2 working days
Major mainland cities > 5-7 working days
Regional areas > 6-10 working days
Perth > 9-12 working days
These times are estimated and can change without notice.
When you subscribe, your first wine box will be dispatched within 48 hours. Subsequent boxes will then be billed on the same date as the one you signed up on. Our wine selections change around the 10th of the month.
Do I need to sign for my delivery?
Deliveries require a signature upon delivery unless you have provided authorisation to leave in a safe place. However, if the courier driver deems that it is not safe to leave the package unattended, a calling card will be left with instructions for how to collect. Under Tasmanian liquor licence regulations, wine cannot be sold or delivered to a person under the age of 18.
Do you ship internationally?
Yes. We can deliver almost anywhere. Contact us for a quote at hello@winesoftasmania.com.au. All international orders require a minimum order of 12 bottles.
Based in Singapore? Check out 5Somewhere to purchase a select and rotating range of wines featured in our Wines of Tasmania boxes.
Refunds
What is your refund/returns policy?
Wines of Tasmania is all about introducing fine wine lovers to Tasmania’s best boutique wines. All of our wines are carefully chosen through a blind-taste by a panel of wine industry experts. Wines chosen are usually of a traditional style, but we will occasionally include natural wines. As the majority of the wines are under stelvin cap, they are not at risk of being cork tainted.
Should you discover that a wine we’ve sent is not up to your expectations, please let us know. We want you to be tasting Tasmania’s finest wines so will provide a credit, refund, or replacement bottle of equivalent value in your next subscription box.
My Account
Can I skip or pause my subscription?
Yes, you absolutely can. Just email hello@winesoftasmania.com.au before the 13th of the month to skip a month or request a pause on your subscription. We can pause your account for up to six months.
How do I update my information?
You can update your contact details, address, or payment information by logging into your account. If you do update your shipping address, especially if it’s around the beginning of the month, please email hello@winesoftasmania.com.au with your updated address, so we can be assured your next delivery goes to the correct address.
Can I increase or decrease the frequency of my subscription?
Yes, email hello@winesoftasmania.com.au with your required changes.
Can I change my subscription to a different box?
Sure, but as your new box may be priced differently, you may need to cancel your existing subscription and re-subscribe to the new selection before the 13th of the month to ensure it makes it into the monthly delivery.
How do I cancel my subscription?
We understand, circumstances change. But just before you do cancel, remember you can always pause, skip or change the frequency and by doing this still keep your exclusive access to our monthly selections. Otherwise, to cancel, simply login to your account and follow the cancellation prompts. There are no fees or charges to cancel, and you can cancel at any time.
Exclusive Selections
How do you blind-taste the wines? Who are these expert judges?
In fact, all our blind-tasters can see (#dadjoke) but when they are tasting the wines, they don’t actually know where it’s from. This is to ensure neutrality and to help with recording tasting notes. The panel of judges comprises no less than five people and usually includes several senior winemakers, sommeliers, and experienced wine connoisseurs.
What happens if you run out of a particular wine?
Our monthly subscribers are guaranteed to get the wines we promote on the site (updated around the 10th of each month). For any new subscribers, if our monthly selection has run out of a particular wine (which may happen from time to time due to the rare nature of some wines), we will make sure that is reflected on the website and what alternative is now included.
What do I do with the QR code on the bottle?
You can scan the QR code using your phone camera or QR code reader app and it’ll take you to our website where you can find more information about the wines, where they came from and other relevant information that is regularly updated.
How can I get in touch?
Have a question? Got a problem with your subscription? You can reach out to us at hello@winesoftasmania.com.au contact us via our Facebook or Instagram pages, or call during business hours on 0493 181 671 and our dedicated customer service team will be more than happy to assist you.